Craig Dhu: Or My Lodging By The Sea (1870)

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Send the original receipt to confidential waste. Documents issued by United Kingdom Visas and Immigration Instructions for His Majesty’s Passport Office staff on replacing documents that have been lost or damaged About this guidance DHU may also use information submitted to it, by you via a form for the purposes of dealing with your enquiry. If a customer sent us their documents but the DHU damaged them, the DHU will fail the validation and record the document as damaged on Digital Application Processing (DAP). that on the way to HM Passport Office, their documents were damaged (if the envelope was not empty but the documents could not be validated) or lost (if the envelope was empty)

A claim for compensation must be made within 12 months of a final decision on the original application.we will get the replacement documents on their behalf and send them to them after we issue the passport (if CSMT can replace the customer’s documents) This section tells His Majesty’s Passport Office who is responsible for replacing a lost or damaged document and about the process for replacing lost or damaged documents.

if the authorities agree to replace the document, the customer will need to send a letter authorising us to arrange a replacement document HM Passport Office staff (or the customer) must follow the process for replacing lost or damaged documents, based on the issuing authority. General Register Office for England and Wales documents If the envelope is not empty but the documents are too damaged for the DHU to validate them, they will fail the validation.

Call the customer and tell them their documents were damaged by HM Passport Office, but it did not affect us processing their application. When a document is lost by Royal Mail or a courier on the way to HM Passport Office, you must tell the customer that: put an advice slip with the customers documents to tell them that their documents were damaged on the way to HM Passport Office If a document is damaged and you, the examiner are processing the application on the Application Management System (AMS), you must: